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COVID-19: NERC Issues Guidelines To Mitigate Electricity Service Disruptions

The Nigerian Electricity Regulatory Commission (NERC) has constituted a ‘NESI Situation Room’ led by the Commissioners, top management staff of the Commission and the System Operator with the objective of mitigating the risk of service disruptions in the electricity industry.

According to a statement by Assistant General Manager, Government, External and Industry Relations, NERC, Michael Faloseyi, on Saturday, the decision was in consideration of adverse impact of the current movement restrictions as part of the efforts to curb the spread of COVID-19.

In this regard, a “Directive on Continuity of Service in NESI” has been issued to all operators in the electricity industry with a view to ensuring that their respective service continuity plans are activated immediately.

The Situation Room in a discussion with representatives of electricity DisCos to monitor electricity supply situation across the country.

The plans prescribed by the Commission include contingency arrangements to accommodate essential staff on-site; health and isolation facilities for a localised outbreak of COVID-19; provision of vital resources including food, medical supply, and other essentials; emergency sourcing of essential spare parts and consumables; plans for monitoring of critical assets and other infrastructure; arrangement for early clearance of technical faults and alternative channels for engaging with customers.

“In support of the functions of the ‘Situation Room’, the general public is hereby advised to use the following channels of communication to directly contact the Commission on customer care issues, with emphasis on prolonged outages of power supply,” the statement added.

If your service provider is: Please call:
Abuja Electricity Distribution Company (AEDC): 08052158644
Benin Electricity Distribution Company (BEDC): 08036275127
Eko Electricity Distribution Company (EKEDC): 08036275127
Enugu Electricity Distribution Company (EEDC): 08039221710
Ibadan Electricity Distribution Company (IBEDC): 08052158644
Ikeja Electric (IE): 08074403007
Jos Electricity Distribution Company (JEDC): 08052158644
Kaduna Electricity Distribution Company (KAEDCO): 08039221710
Kano Electricity Distribution Company (KEDCO): 08036275127
Port Harcourt Electricity Distribution Company (PHEDC): 08074403007
Yola Electricity Distribution Company (YEDC): 08039221710

09090022887; 07064019522

EMAIL: [email protected]; [email protected]

Email: [email protected]; [email protected]

Follow NERC on Twitter: @nercng
Visit NERC website:

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