Eko Electricity Distribution Company (EKEDC) announced on Thursday that its field officers tasked with the role of door to door revenue collection will now be known as Eko Field Representatives (EFR) with effect immediately due to ongoing reorientation of staff members.
The announcement was made in a statement signed by the EKEDC Corporate Communications General Manager, Godwin Idemudia, who explained that the name change was the outcome of a companywide reorientation of its staff members that formerly occupied the role of Marketers as it signifies the dawn of a new era of staff more dedicated than ever to ensuring customer satisfaction.
According to Idemudia, this companywide orientation is one of several efforts by the company to improve its services and fulfil its duty to the customers while safeguarding the interests of the company.
He went further to explain that the reorientation includes; etiquette training, customer relationship management, legal knowledge, and business performance skills to mention a few.
He said: “Some of our esteemed customers have bad perceptions about our field officers due to one unpleasant experience or the other therefore, steps have been taken to reduce these unpleasant experiences and curb illicit practices. In order to ensure the success of this initiative, it is pertinent that our customers view these field officers in a new light thus a name change is needed to usher them into the new era”.
The company’s spokesperson stated the roles of the Eko Field Representatives remain the same as they include: Reading customers meters, bill generation, revenue collection (also known as cash drive), customer interaction, and taking load inventory amongst others.
Idemudia urged customers to always pay their bills on time and cooperate with EKEDC staff on provision of proper identification. He also encouraged customers to aid the company in its fight against energy theft and unlawful activities by using its whistle-blowing platforms to reveal or report illegal and unethical activities.