Minister of Communications and Digital Economy, Isa Pantami has assured Nigerians that the dispute between MTN and Nigerian banks that resulted in millions of subscribers not being able to recharge their phones using the Unstructured Supplementary Service Data (USSD), will soon be resolved.
MTN Customers on Friday lamented the inabilities to recharge their lines using USSD and other banking channels like the bank apps.
The telecommunication company had sent a message to their subscribers to seek alternative means of recharging their phones.
“Dear Customer, our bank recharge channels are currently unavailable. Kindly recharge using physical cards. We apologise for the inconvenience. Thank you,” one message read.
Another read: “Please be informed that some of MyCustomers may not be able to purchase airtime and data recharges via banks including MOD and myMTN App.
“Please pacify MyCustomers and educate them to use MTNTopit, MoMo channels, as well as the debit card options on MOD or myMTN App.”
Meanwhile, there are speculations that MTN reduced the banks’ commission from an average of 3.5 percent to 2.5 percent which caused the actions of the banks.
Reacting, Pantami said “On the fallout between @MTNNG and some banks on USSD services today, I engaged with both regulators, the Governor of @cenbank and EVC @NgComCommission.
“We have reached an advanced stage of resolving the issues, for the services to be restored to our citizens. Many thanks!”
On the fallout between @MTNNG and some banks on USSD services today, I engaged with both regulators, the Governor of @cenbank and EVC @NgComCommission. We have reached an advance stage of resolving the issues, for the services to be restored to our citizens. Many thanks!
— Isa Ali Pantami, PhD (@DrIsaPantami) April 2, 2021